Our camping Quality Charter
Les Castels are truly hosted campsites, where owners have refined the art of welcoming guests in a warm family environment. We work hard to make sure our customers are satisfied.
Since 1959, we have ensured the quality of our establishments by gathering with 4- and 5-star campsites in France.
Quality Campsites in France
Staying at a Les Castels campsite guarantees your holiday will be calm and enjoyable. Les Castels has exacting selection criteria focused on the quality of infrastructure, service and accommodations. We take care to fulfil the promise of excellence we make to our customers. From small, charming campsites to camping clubs that rival holiday villages, each Les Castels campsite has unique features rooted in its heritage and environment… and a big dose of soul.
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Les Castels Quality Charter
The Camping Qualité label, to which Les Castels strictly adheres, forms the basis of their commitment to excellence. This nationally recognised label is based on more than 600 checkpoints guaranteeing an impeccable customer experience across five fundamental pillars:
- A warm welcome: constant availability and personalised attention from the moment you arrive.
- Impeccable cleanliness: strict hygiene maintained throughout the site and sanitary facilities throughout the day.
- Accurate information: total transparency on prices, services and activities on offer.
- Well-maintained private pitches: spacious, clearly marked and perfectly maintained living areas to preserve privacy.
- An enhanced environment: landscaping that respects nature and harmoniously integrates the campsite into its local setting.
By aligning themselves with these criteria, Les Castels campsites do not simply offer accommodation; they promise a high-end stay where quality is independently audited, offering holidaymakers a guarantee of peace of mind and comfort.
This quality approach is complemented by the campsites' environmental commitment with the Green Key or European Ecolabel certification. The guarantee of a successful holiday!
Client Satisfaction
At Les Castels campsites, we highly value our customers’ feedback.
That’s why we invite all customers to complete a satisfaction survey at the end of their stay. In 2025, 4,4/5 customers said they were satisfied with their holiday. The real-time satisfaction level is listed on our website’s homepage and we share our customers’ feedback on each campsite’s page. We encourage you to share your feedback on social media or rating sites!
