Our camping Quality Charter
Les Castels are truly hosted campsites, where owners have refined the art of welcoming guests in a warm family environment. We work hard to make sure our customers are satisfied.
Since 1959, we have ensured the quality of our establishments by gathering with 4- and 5-star campsites in France.
Quality Campsites in France
Staying at a Les Castels campsite guarantees your holiday will be calm and enjoyable. Les Castels has exacting selection criteria focused on the quality of infrastructure, service and accommodations. We take care to fulfil the promise of excellence we make to our customers. From small, charming campsites to camping clubs that rival holiday villages, each Les Castels campsite has unique features rooted in its heritage and environment… and a big dose of soul.
Les Castels Quality Charter
Les Castels campsites are committed to a rigorous quality approach in partnership with the Camping Qualité label and are members of Qualité Tourisme™, the national quality tourism brand in France. This award was created by the State and selects and brings together, using a single symbol, commitments to quality processes for your satisfaction in campsites, so enabling you to choose your holiday destination offering high-quality services with total confidence.
Each campsite meets the Les Castels’ Quality Charter, which consists of over 500 criteria that is verified by an independent auditor. This quality approach is completed by an environmental partnership with the Green Key label and EU Ecolabel. A successful holiday, guaranteed!
Client Satisfaction
At Les Castels campsites, we highly value our customers’ feedback.
That’s why we invite all customers to complete a satisfaction survey at the end of their stay. In 2019, 4,4/5 customers said they were satisfied with their holiday. The real-time satisfaction level is listed on our website’s homepage and we share our customers’ feedback on each campsite’s page. We encourage you to share your feedback on social media or rating sites!
